Client Relationship Manager

About DIYguru
DIYguru is a leading platform specializing in electric mobility education and sustainable technology training. We offer a wide range of courses and certifications designed to upskill individuals and organizations in areas such as electric vehicles, renewable energy, autonomous systems, and smart manufacturing. Our mission is to empower the future workforce through innovative education and hands-on learning experiences.

Position Overview
We are looking for a dedicated and client-focused Client Relationship Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, understanding their training needs, and ensuring that our educational programs meet their expectations. As a Client Relationship Manager, you will play a crucial role in enhancing client satisfaction, driving course enrollment, and fostering long-term partnerships.

Key Responsibilities

• Build and Maintain Client Relationships: Develop and nurture strong relationships with clients, acting as the primary point of contact. Understand their needs and objectives to provide tailored solutions that align with DIYguru’s offerings.
• Understand Client Training Needs: Conduct thorough assessments to understand each client’s specific training requirements and goals. Collaborate with clients to develop customized training plans and programs that address their unique needs.
• Ensure Client Satisfaction: Monitor client satisfaction levels through regular check-ins, surveys, and feedback sessions. Address any issues or concerns promptly to maintain high levels of client satisfaction and retention.
• Coordinate Training Delivery: Work closely with internal teams, including instructors and curriculum developers, to ensure that training programs are delivered effectively and meet the client’s expectations. Ensure all logistical details are managed efficiently.
• Provide Ongoing Support: Offer continuous support to clients throughout their engagement with DIYguru. Respond to inquiries, provide updates, and ensure clients are kept informed about new programs and opportunities.
• Identify Opportunities for Growth: Identify opportunities to expand the scope of existing client relationships by introducing new programs, certifications, and training solutions that add value. Upsell and cross-sell relevant DIYguru offerings to drive additional revenue.
• Prepare and Present Proposals: Develop comprehensive proposals and presentations for clients, outlining training solutions that meet their needs. Present these proposals in a clear and compelling manner to secure new business.
• Monitor Client Engagement and Performance: Track client engagement with training programs and assess the impact on their organizational goals. Provide regular reports and insights to clients to demonstrate the value of DIYguru’s training solutions.
• Collaborate with Sales and Marketing Teams: Work closely with sales and marketing teams to develop client-specific campaigns and materials that promote DIYguru’s offerings and enhance client engagement.
• Stay Informed on Industry Trends: Keep up-to-date with the latest trends in education, mobility, and sustainable technology sectors to provide clients with informed recommendations and insights.

Requirements

• A bachelor’s degree in Business, Marketing, Education, or a related field.
• A minimum of 3-5 years of experience in client relationship management, account management, or a related field, preferably within the education, technology, or automotive sectors.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse clients.
• Proven experience in understanding client needs and providing tailored solutions that drive satisfaction and engagement.
• Excellent problem-solving skills, with a proactive approach to addressing client concerns and challenges.
• Ability to manage multiple clients and projects simultaneously, with strong organizational and time-management skills.
• Experience in preparing and presenting proposals and reports to clients.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Fluent in English; proficiency in additional languages is a plus.

What Makes DIYguru a Great Place to Work
At DIYguru, we are committed to fostering a culture of innovation, collaboration, and continuous learning. We value diversity and inclusion and believe in empowering our team members to achieve their full potential. As part of our team, you will have the opportunity to make a significant impact on the future of mobility education and be part of a mission-driven organization.