Student Support Specialist

About DIYguru
DIYguru is a leading platform specializing in electric mobility education and sustainable technology training. We offer a variety of courses and certifications designed to upskill individuals in electric vehicles, renewable energy, autonomous systems, smart manufacturing, and more. Our mission is to empower future professionals through innovative education and comprehensive support.

Position Overview
We are seeking a compassionate and dedicated Student Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional support to students throughout their entire learning journey, from enrollment to certification. As a Student Support Specialist at DIYguru, you will play a vital role in ensuring that students have a smooth and successful educational experience by addressing their needs, resolving issues, and offering guidance. This role is perfect for someone who is highly organized, empathetic, and passionate about helping students achieve their educational goals.

Key Responsibilities

• Guide Students Through Enrollment: Assist prospective students in understanding DIYguru’s courses and programs, guiding them through the enrollment process, and answering any questions they may have.
• Provide Ongoing Student Support: Act as the primary point of contact for enrolled students, offering support and assistance throughout their learning journey. Respond promptly to student inquiries via email, phone, and chat.
• Monitor Student Progress: Track student progress and engagement with courses and resources. Identify students who may need additional support and reach out proactively to offer assistance and encouragement.
• Resolve Student Issues: Troubleshoot and resolve a wide range of student issues, including technical difficulties, course navigation challenges, and content-related questions. Ensure all issues are addressed promptly and effectively to maintain a positive learning experience.
• Facilitate Access to Resources: Help students access course materials, online platforms, and additional learning resources. Provide guidance on using DIYguru’s digital tools and technologies effectively.
• Coordinate with Instructors and Support Teams: Collaborate with instructors and other support teams to address student needs and provide comprehensive support. Ensure that students receive timely responses and resolutions to their inquiries.
• Assist with Certification Processes: Guide students through the certification process, including understanding certification requirements, preparing for assessments, and accessing certificates upon completion of courses.
• Develop and Update Support Documentation: Create and maintain student support materials, such as FAQs, guides, and tutorials, to help students navigate DIYguru’s platforms and resources independently.
• Promote Student Engagement and Retention: Encourage student engagement by fostering a supportive and inclusive learning environment. Develop initiatives and programs to enhance student retention and success.
• Collect and Act on Student Feedback: Gather feedback from students regarding their experiences with DIYguru’s courses and support services. Use this feedback to inform improvements in support processes and educational offerings.

Requirements

• A bachelor’s degree in Education, Communications, Psychology, or a related field.
• A minimum of 2-4 years of experience in student support, customer service, or a related field, preferably within the education or e-learning sectors.
• Strong communication and interpersonal skills, with the ability to connect with and support students from diverse backgrounds.
• Excellent problem-solving skills and a proactive approach to addressing student needs and concerns.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to track student interactions and progress effectively.
• Experience with learning management systems (LMS) and other educational technologies is a plus.
• A compassionate and empathetic approach to student support, with a genuine interest in helping students succeed.
• Self-motivated, proactive, and adaptable to a dynamic work environment.
• Fluent in English; proficiency in additional languages is a plus.

What Makes DIYguru a Great Place to Work
At DIYguru, we believe in fostering a culture of innovation, collaboration, and continuous learning. We value diversity and inclusion and empower our team members to achieve their full potential. As part of our team, you will have the opportunity to make a significant impact on our students’ educational journeys and help shape the future of mobility education.

Join Us
If you are a dedicated professional with a passion for education and student success, we encourage you to apply for the Student Support Specialist position at DIYguru. Help us provide exceptional support to our students and ensure their success from enrollment to certification.